Shipping Policy

1. Delivery Areas

We currently deliver to the following US states: California, Texas, New York, Florida, Illinois, Pennsylvania, Ohio, Georgia, North Carolina, Michigan, Washington, and Arizona. We are actively expanding to more states. Enter your zip code at checkout to confirm delivery availability.

2. Shipping Rates

Order Value	Standard Shipping	Express Shipping
$0 - $34.99	$5.99	$9.99
$35 - $69.99	FREE	$5.99
$70+	FREE	FREE

3. Delivery Timeframes

Delivery times vary based on your location and selected shipping method. Estimated delivery times are calculated from the date of order confirmation.

• Standard Shipping: 2-4 business days
• Express Shipping: 1-2 business days
• Same-Day Delivery: Available in select metro areas (Austin, NYC, LA, Chicago) - order before 11 AM

4. Order Processing Time

Orders are processed within 24 hours of placement (Monday-Friday). Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order ships.

5. Fresh Produce Guarantee

We take extra care to ensure your fresh produce arrives in optimal condition. Our eco-cool packaging maintains freshness during transit. If your produce arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.

6. Tracking Your Order

Once your order ships, you will receive:

• Email notification with tracking number
• SMS updates (if opted in)
• Real-time tracking via your account dashboard

7. Delivery Instructions

You can provide special delivery instructions at checkout (e.g., "leave at back door," "call upon arrival"). Our delivery partners will follow these instructions when possible. Central Mart is not responsible for lost packages after delivery confirmation.

8. Missed Deliveries

If you are not available to receive your delivery:

• Perishable items will be returned to our local hub
• You will be contacted to reschedule delivery (additional fees may apply)
• After 48 hours, unclaimed perishable orders may be donated to local food banks

9. Shipping to P.O. Boxes

Due to the perishable nature of our products, we do not ship to P.O. Boxes. A physical street address is required for delivery.

10. International Shipping

Currently, we only ship within the United States. We do not offer international shipping at this time.

11. Weather Delays

Extreme weather conditions may cause delivery delays. We will notify you of any significant delays and take extra measures to preserve product quality during transit.

12. Contact Shipping Support

For shipping-related questions or issues, please contact our support team:

shipping@centralmart.com
+1 (888) 787-7769
Monday-Friday, 9AM - 6PM EST